Terms and Conditions

Copyright

© 2025 Ascendtech.com - Ascendtech, Inc. All rights reserved.

All content included on this site, such as text, graphics, logos, button icons, images and audio clips, and the compilation of this content are the property of Ascendtech.com or its content suppliers and protected by U.S. and international copyright laws. The content on this site may be used as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited.

Trademarks

Ascendtech.com and the Ascendtech.com Logo are service marks of Ascendtech.com - Ascendtech, Inc. in the United States and other countries. Ascendtech.com's service marks may not be used in connection with any product or service that is not provided by Ascendtech.com, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Ascendtech.com.

All other trademarks and registered trademarks displayed on the site are the trademarks of their respective owners, and are not intended to imply any endorsement or affiliation between Ascendtech.com and these companies.

Making Purchases

If you wish to license or make purchases of products or services described on Ascendtech.com site, you will be asked to supply certain information, including but not limited to credit card or other payment information. You agree that all information that you provide to Ascendtech.com will be accurate, complete and current. You agree to pay all charges incurred by authorized users of your account and credit card or other payment mechanism at the prices in effect when such charges are incurred. You will also be responsible for paying any applicable taxes, and shipping and handling charges relating to your purchases.

Pricing and Typographical Errors

Due to the fast pace of the computer and consumer products industries, all prices are subject to change without notice. We make every effort to provide you the most accurate, up-to-the-minute information. Despite our best efforts, a small number of the items on our web site may be mis-priced.

In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Ascendtech.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

• If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.
• If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.

While we make every attempt to verify prices before charging your credit card, Ascendtech.com shall have the right to refuse or cancel any orders placed on mis-priced product whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Ascendtech.com shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Due to higher costs of maintaining inventory in our retail store location (Cleveland, OH) prices may be higher for over-the-counter purchases. The selling prices on the Ascendtech.com web site are intended only for online and mail-order purchases. Online and mail-order purchases must be shipped directly to the customer.

Order Acceptance Policy

The advertisement of any product on this site does not constitute an offer to sell. Your order or your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Ascendtech.com reserves the right at any time after receipt of your order to accept or decline your order. Ascendtech.com reserves the right at any time after receipt of your order, without prior notice to you, to substitute any item ordered with different brand / model product with equal or greater value. Ascendtech.com reserves the right at any time after receipt of your order, without prior notice to you, supply less than the quantity you ordered of any item in accordance with our order limitation policy.

All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit department. We may require additional verifications or information before shipping any order. Please allow 12-48 hours for order processing for address verification.

Ascendtech.com reserved the right to cancel without liability any order by reason of any cause or causes beyond its control as aforesaid. Ascendtech.com reserves the right in its sole discretion to allocate among customers or potential customers, or defer or delay the shipment of any product which is in short supply.

International Orders

Please fax to (440) 946-1101 or email to service@ascendtech.com for quotation. Please include the following information in your email or fax:

• Manufacturer's part number for the product
• Your Shipping Method
• Your Shipping Address

We will email or fax you a copy of your quotation within 24 hours after we receive your complete inquiry. We will only accept wire transfer in advance. Customer is responsible for all border duties and fees.

Disclaimer and Limitation of Liability

All of Ascendtech.com's products are guaranteed against defects for 30 days from the date of the invoice unless stated otherwise. All items under manufacturer's warranty must be registered and serviced through their warranty agreements. Ascendtech.com carries a mixture of new, used, surplus, and recertified products. Certain items listed may be OEM, Bulk, White Box or Retail based product. Typically the "OEM", "BULK" and "White Box" versions do not have the colorful retail packaging. "OEM", "BULK" and "White Box" versions usually include all necessary driver software or it is available for download from the manufacturer's Web site. They may not include the bundled games and/or other software and/or cabling and add-on equipment or adapters that the "Retail" versions have. "Retail" versions of products at Ascendtech.com usually are described as "Retail" or "Boxed" in the product description. If you are not clear as to whether the item you are purchasing is OEM, Bulk, White Box or retail based product, we ask that you do not make assumptions. Please contact our customer service department which will gladly advise you whether the item you are purchasing is OEM, Bulk, White Box or retail based product.

EXCEPT AS EXPRESSLY STATED HEREIN, ASCENDTECH, INC. ALSO KNOWN AS Ascendtech.com MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THE Ascendtech.com SITE. EXCEPT AS EXPRESSLY STATED HEREIN, ASCENDTECH, INC. ALSO KNOWN AS Ascendtech.com EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD ON THE ASCENDTECH, INC. ALSO KNOWN AS Ascendtech.com SITE SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT SHALL ASCENDTECH, INC. ALSO KNOWN AS Ascendtech.com, ITS DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCT SOLD.

THE Ascendtech.com WEB SITE AND THE MATERIALS THEREIN ARE PROVIDED "AS IS". ASCENDTECH, INC. ALSO KNOWN AS Ascendtech.com MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE Ascendtech.com SITE, ITS OPERATION, CONTENTS, INFORMATION, MATERIALS OR YEAR 2000 COMPLIANCE. ASCENDTECH, INC. ALSO KNOWN AS Ascendtech.com EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE SITE OR ITS USE, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT ASCENDTECH, INC. ALSO KNOWN AS Ascendtech.com, ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES SHALL NOT BE LIABLE FOR DAMAGES ARISING FROM THE OPERATION, CONTENT OR USE OF THE Ascendtech.com SITE. YOU AGREE THAT THIS LIMITATION OF LIABILITY IS COMPREHENSIVE AND APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, COMPENSATORY, SPECIAL, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. YOU AGREE NO CLASS ACTION, OR OTHER REPRESENTATIVE ACTION OR PRIVATE ATTORNEY GENERAL ACTION OR JOINDER OR CONSOLIDATION OF ANY CLAIM WITH A CLAIM OF ANOTHER PERSON OR CLASS OF CLAIMANTS SHALL BE ALLOWABLE. This agreement shall be construed under and in accordance with the laws of the state of Ohio, and all obligations of the Parties created in this Agreement are performable in Cuyahoga County, Ohio, United States of America.

Extended Warranties are offered on certain products by Ascendtech. If the customer chooses to purchase the extended warranty they must do so within 30 days of placing their order. Extended warranties are not offered after the original warranty has expired, which means that customer must register for extended warranty within 30 days of placing their order. For more information on purchasing extended warranty please contact the customer service department by email at service@ascendtech.com

Customer acknowledges that he or she has read the disclaimers and understands the same and agrees to be bound by its terms and conditions. If you do not agree to these terms and conditions, please do not use this site and please do not submit any orders for products or services.

Payment Methods

Credit Cards - We accept all major credit cards including, Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit card to make purchases with Ascendtech.com Please be sure to provide your exact billing address and telephone number (the address and phone number your credit card bank has on file for you). Incorrect information may cause a delay in processing your order.

Money Orders, Cashier's Checks, Company Checks, & Personal Checks - Ascendtech.com accepts money orders, cashier's checks, personal checks, and company checks only by mail, and only in U.S. Dollars. Orders are processed upon receipt and approval of a personal and company check at our offices. For money orders or cashier's checks, please allow up to 5 banking days after receipt for clearance of funds before the order is processed. Ascendtech.com cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks. Please see the full instructions below on how to pay using one of these methods.

Shipping Policy

Ascendtech.com operates an automated warehouse and distribution center to ensure that your order ships quickly and accurately. Ascendtech.com does not process and/or ship orders on Saturday, Sunday or Holidays. Due to shipper restrictions we cannot deliver to P.O. Boxes. All Shipments are subject to stock availability. Ascendtech.com's shipping and handling charges are based on total weight, and are calculated as determined by freight carriers servicing Ascendtech.com. Ascendtech.com does not guarantee estimated ship times included on the Ascendtech.com site, nor does Ascendtech.com guarantee any claims made by any carrier. While we do our best to have all express shipments shipped the same day, please allow up to 48 hours for order processing.

Free Shipping Policy - If an item is advertised with free shipping on Ascendtech.com website, free shipping applies only to the 48 continental states. Canada, APO, FPO, HI, AK, PR, and all other International shipments do not come with free shipping. For exact shipping quote please contact the sales department.

APO and FPO Shipments - Ascendtech.com is pleased to offer service to customers with APO and FPO addresses. All products are shipped via the U.S. Postal Service and must meet Postal Regulations for maximum weight, dimension, etc. Please contact our Sales Department for assistance.

All products are shipped at customer's risk, and Ascendtech.com's responsibility for damage to products ceases when the products are delivered to the carrier, to customer or to customer's agent at Ascendtech.com's facility, whichever occurs earlier.

Title to the products sold hereunder will be deemed to pass to customer upon delivery. Customer agrees, however, that Ascendtech.com retains a purchase money security interest in all products sold by Ascendtech.com to customer, and to all Ascendtech.com products now or hereafter acquired by customer and to any proceeds thereof, until the purchase price have been paid in full. Customer agrees to execute any financing statements or other documents as Ascendtech.com may request in order to protect Ascendtech.com's security interest.

Upon any default by customer hereunder, Ascendtech.com shall have all rights and remedies of a secured party under the Uniform Commercial Code, which rights and remedies shall be cumulative and not exclusive. In the event of customer's default in payment for the products, customer shall be responsible for all reasonable costs and expenses incurred by Ascendtech.com in collection of any sums owing by customer. Such reasonable costs and expenses shall include, but not be limited to, reasonable attorney's fees, collection fees and court costs.

Ascendtech.com shall not be liable for any failure or delay in the performance of orders or contracts, or in the delivery or shipments of products, or for any damages suffered by customer by reason of such failure or delay, when such failure is, directly or indirectly caused by, or in any manner arises from fires, floods, accidents, riots, acts of God, war, governmental interference or embargoes, strikes, labor difficulties, shortage of labor, fuel, power, materials, supplies or transportation, delays in deliveries by Ascendtech.com's suppliers or any other cause or causes (whether or not similar in nature to any of those herein before specified) beyond its control.

Sales Taxes

Ascendtech.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Ohio, unless the customer is tax exempt and provides the required tax exempt information to Ascendtech.com before ordering. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state. Current Ohio sales tax rate is 7.00%.

Return Policy

To return merchandise for credit or replacement, you need to obtain a Return Merchant Authorization number (RMA#). All returns must be in original packaging condition (product boxes, manuals, software, etc.) and require an RMA#. Packages without an RMA# will not be accepted. Returned shipments to Ascendtech.com with missing accessories, components, software, documentation or damaged product packaging boxes will not be processed. To obtain your RMA# please email support@ascendtech.com you may also contact Customer Support at 216-458-1101 for any questions or assistance. Please note RMA# can only be issued through email; we do not issue RMA# over the phone.

Returns must be received by Ascendtech.com within 30 days of the original invoice date. In the event of limited stock, replacement products may not be available immediately.

It is the client’s responsibility to arrange return shipping at their own expense back to Ascendtech.com return center. Ascendtech.com is not liable for any return shipping costs. We recommend that our customers use a popular shipping method such as UPS, Fedex or the U.S. Postal Service with good packaging (original packing preferred) and full insurance paid. The RMA# number that was issued to you should be clearly written on the top of the box and not covered by any labels.

All sales are final, absolutely no refunds on video gaming products (consoles, games, accessories, cables, etc.), software, recordable media, digital cameras, camcorders, printers, printer paper and accessories, ink and toner cartridges, car audio/video equipment, home audio/video equipment, mobile electronics equipment. If a customer orders a monitor, notebook, laptop, netboook, ultrabook, tablet or any device with an lcd or led panel which arrives with dead pixels, Ascendtech.com will only offer a replacement or refund for 6 or more dead pixels only unless stated otherwise. Notebooks, laptops, netbooks, ultrabooks, tablets which are sold as off lease used may show normal wear and tear scratches; may contain up to 6 dead pixels and the battery life span is unknown and is not guaranteed to hold a charge. If extended warranty is purchased for any off lease device such as but not limited to laptop, notebook, netbook, ultrabook or tablet the extended warranty shall only cover labor cost. Replacement parts on off lease used devices shall not be covered under extended warranty options. If customer purchases an extended warranty for parts orders or desktop computer orders the extended warranty shall cover both labor and replacement parts for as long as the extended warranty had been purchased for starting from invoice date. If the customer decides to cancel their order whether the order has been shipped or still being processed, Ascendtech.com shall have the right to charge 20% order cancellation fee. All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases. Shipments that are refused without authorization, or that are returned to us because the address was invalid, are subject to a restocking fee of 20% plus applicable shipping and handling fees. If a customer returns an order which was already shipped and was advertised with free shipping and/or shipping was included in the price; Ascendtech.com shall have the right to charge the customer for any shipping fee's incurred in shipping the item to the customer.

All return shipments should be sent to:

Ascendtech RMA Department
4772 East 355th St.
Willoughby Ohio 44094
RMA#: __________________

Ascendtech.com shall either repair or replace defective products during the warranty period provided that Ascendtech.com found the product to be defective. Ascendtech.com reserves the right to replace defective product with different brand.

Note: Before you ship the product(s) to Ascendtech.com, back up the data on the hard-disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes or CDs. Ascendtech.com does not accept liability for lost data or software. If you have any questions, please call 216-458-1104 for technical assistance or email support@ascendtech.com.

Fraud Protection

Ascendtech.com has designed its online store to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. Ascendtech.com is committed to data security with respect to information collected on our site. In addition to the industry standard security measures available through your browser called SSL encryption, we have made a practice to call customers in the event of potential problem with your purchase. Also, you may always contact a sales representative over the telephone in case you don't want to provide your credit card information online please feel free to call our toll free sales line at 866-340-0111.

For protection of our Customers, we ship only to the verified billing address or authorized shipping address registered with the Customer's credit card issuer. Authorized shipping address can be obtained upon contact of the credit card issuer. Credit cart issuer registers alternative (shipping) address upon customer's authorization in addition to existing billing address for internet deliveries. Please call if you have any questions.

To register an alternative address (not the same as billing - for example your office or relative's place of residence), call the toll-free number on the back of your credit card for further assistance.

Privacy Policy

At Ascendtech.com we are committed to protecting your privacy online. Our Privacy Policy demonstrates our firm commitment to protecting the privacy of our customers. We use the information that we collect about our customers to fulfill product and service purchases and to create a more personalized online experience.

When you shop at Ascendtech.com, we collect transactional information, or Personally Identifiable Information, from you such as your name, telephone number, e-mail address, billing address, shipping address, credit card or other payment information and a password. Ascendtech.com does not sell or rent your transactional information to others. Ascendtech.com uses customer information only for the purposes of filling orders, contacting purchasers to inform them of their order status, sending promotional information, and enhancing the user experience.

Ascendtech.com will occasionally offer special contests and promotions. Notification of such contests and promotions are normally sent through the mail or by email. When you enter a contest or other promotion, we may ask you for additional information in order to administer the contest, notify winners and make the winners' list publicly available pursuant to certain states' laws. Your consent to such promotional use and disclosure of this information is a condition of your participation.

At Ascendtech.com you can be assured that your transactional information is secure, consistent with current industry standard SSL encryption technology. The importance of security for all transactional information associated with our customers is of utmost concern to us. Our secure servers protect the information using state of the art firewall technology. All customer transactional account information is kept on a secure server.

Legal Policy

You should assume that all materials on the Site are protected by copyrights unless otherwise noted and may not be used except as permitted in these Terms of Use or in the text on the Site. Except as stated herein, none of the materials may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Ascendtech or the copyright owner.

Your use of the Site is at your risk. Ascendtech makes no warranties or representations as to its accuracy. Ascendtech specifically disclaims any liability or responsibility for any errors or omissions in the content on the Site. Neither Ascendtech nor any other party involved in creating, producing, or delivering the Site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, or inability to use or access, the Site.

All prices are subject to change. For all prices, products and offers, Ascendtech reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.

Features and specifications of products described or depicted on the Site are subject to change at any time without notice. All monitor screen images contained in this database are simulated pictures unless otherwise indicated.

Ascendtech assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images or multimedia content from the Site.

Materials displayed on the Site are either the property of, or used with permission by Ascendtech. The use of these materials by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms of Use or specific permission is provided elsewhere on the Site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statues.
Ascendtech is not responsible for the content of any site linked to or from the Site. Your linking to any other site is entirely at your own risk. While Ascendtech may provide links on this Site to other sites, the inclusion of such links is for your convenience only and should not be interpreted as an endorsement of the owner/sponsor of the site or the content of the site. Ascendtech disclaims all warranties, express and implied, as to the accuracy, validity, legality or otherwise of any materials or information contained on such sites.

Terms of Use Revisions

Ascendtech may at any time revise these Terms of Use by updating this posting. By using this Site, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Terms of Use to which you are bound.

Trademarks

Any Trademarks used on the Site are trademarks of Ascendtech or their respective owners. Nothing contained on the Site should be construed as granting, by implication or otherwise without the written permission of Ascendtech or third party owner.

Legal Disclaimer

Ascendtech maintains this site ("the Site") for your information, education, and communication. Please feel free to browse the Site. If you are browsing this Site as a non-commercial consumer, you may download material displayed on the Site for your non-commercial, personal use only. If you are browsing the Site as an employee/agent/member of any business or organization, you may download materials displayed on the Site only for non-commercial purposes within your business or organization. This permission is specifically conditioned on your retaining of all copyright and other proprietary notices contained in the materials. Additionally, you may not distribute or transmit (except, within your business or organization), modify, reuse, report, or use the contents of the Site for public or commercial purposes, including the text, images, audio, and video without Ascendtech written permission.

Your access and use of the Site is also subject to the Terms of Use and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, the above listed Terms of Use.

Limitation of Liability

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL ASCENDTECH, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR OTHER REPRESENTATIVES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE, EVEN IF ASCENDTECH OR AN ASCENDTECH AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF MATERIALS FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS THEREOF. YOU AGREE NO CLASS ACTION, OR OTHER REPRESENTATIVE ACTION OR PRIVATE ATTORNEY GENERAL ACTION OR JOINDER OR CONSOLIDATION OF ANY CLAIM WITH A CLAIM OF ANOTHER PERSON OR CLASS OF CLAIMANTS SHALL BE ALLOWABLE. THIS AGREEMENT SHALL BE CONSTRUED UNDER AND IN ACCORDANCE WITH THE LAWS OF THE STATE OF OHIO, AND ALL OBLIGATIONS OF THE PARTIES CREATED IN THIS AGREEMENT ARE PERFORMABLE IN CUYAHOGA COUNTY, OHIO, UNITED STATES OF AMERICA.

Security Guarantee

Ascendtech.com guarantees that every transaction that you make with us through our web site will be 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at Ascendtech.com.

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

We feel confident in making this guarantee because our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal data including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. You can tell when you are protected by encryption - the lock or key at the bottom of your browser changes color or is no longer broken. To use this option, you must have a browser that supports SSL (ex. Microsoft Internet Explorer, AOL, or Netscape Navigator).

In addition to our encryption standards, your Ascendtech.com account information is password protected so that you and only you have access to this personal information. Please do not disclose this password to anyone. Also, remember to close your browser window when your transaction is complete as this will keep your account safe if you use your computer in a public place like an office or library. Ascendtech.com can not be held responsible if you disclose your account password to other individuals.